Refund Policy

Effective date: 2025-12-12

This Refund Policy applies to purchases made for Sora21 on https://www.sora21.com.

Payments are processed by Creem (as Merchant of Record in many cases). Where applicable, refunds may be handled through Creem’s systems, but you can always contact us at support@sora21.com and we will assist with your request.

1. Digital service and delivery

Sora21 provides digital services and credit-based access delivered electronically. Credits are typically available shortly after payment confirmation.

2. Subscriptions

You may cancel a subscription at any time to prevent future renewals. Cancellation takes effect at the end of the current billing period.

You can manage subscription status via My Orders: /my-orders.

3. Refund eligibility

Because access is delivered immediately and usage can occur right away, refunds are generally not guaranteed. However, we may issue refunds in the following situations (at our discretion and where permitted by law):

• Duplicate charges or billing errors.
• Technical failure where the Service was unavailable and credits were not delivered as purchased.
• Other cases required by applicable law.

4. How to request a refund

You can also start here: /refund-request.

Email support@sora21.com with:

• The email address used for the purchase
• The order number (if available)
• A short description of the issue

We aim to respond to refund and billing requests within 3 business days.

5. Chargebacks

If you believe a charge is unauthorized, contact support first so we can help resolve the issue. Unresolved chargebacks may result in suspension of the related account to prevent fraud.